Posted Date : May 03,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-16028
Government Authority located in Florida; USA based organization looking for expert vendor for customer account management system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide customer account management system for ability to provide courtesy contact telephone calls and emails to customers with overdue balances with status recorded on the account, adjustment management with workflow and accounting separation protocols, search and data mining capability, ability to estimate billing, transaction log capability, transaction times commensurate with customer call center interactions, ability to satisfy the functional requirements will be one aspect of the final system acceptance test, identify how the proposed system will deliver outbound courtesy customer contacts for account, develop and test the required data conversion program, GIS resources that must be used to support the billing system and allow data to be exchanged in both directions between the systems.
(2) An optional pre-proposal conference will be held on June 12, 2018.
(3) All questions must be submitted no later than June 18, 2018.
(4) Contract period will be ten years.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: July 02,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-16028
Government Authority located in Florida; USA based organization looking for expert vendor for customer account management system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide customer account management system for ability to provide courtesy contact telephone calls and emails to customers with overdue balances with status recorded on the account, adjustment management with workflow and accounting separation protocols, search and data mining capability, ability to estimate billing, transaction log capability, transaction times commensurate with customer call center interactions, ability to satisfy the functional requirements will be one aspect of the final system acceptance test, identify how the proposed system will deliver outbound courtesy customer contacts for account, develop and test the required data conversion program, GIS resources that must be used to support the billing system and allow data to be exchanged in both directions between the systems.
(2) An optional pre-proposal conference will be held on June 12, 2018.
(3) All questions must be submitted no later than June 18, 2018.
(4) Contract period will be ten years.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: July 02,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$